Experience

In 2021, while working for Voltage Control my co-facilitator and I conducted a 2-day workshop for a Fortune 500 company leveraging Patrick Lencioni’s Advantage framework to develop one cohesive leadership team and a playbook for achieving results together.

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According to Patrick Lencioni’s Advantage framework, healthy organizations are led by a team that is built on trust, intentionally manages conflict, makes commitments, and holds one another accountable for achieving collective results.

The Problem

The client leadership team had recently experienced a great deal of team transition.

Why Was This A Problem

The client had experienced a decent level of change including, loss of senior talent, org restructuring (SP&R), changes to CX, and other changes. They succeeded based on a passion for their customers, the love of what they were doing, and a strong ability to work as a unified leadership team. But these past changes distracted them from core success strengths.

 

Solution

Realign the team and build the focus on a success plan for the future with Lencioni-style Playbook and awareness around individual strengths/gaps sharing Strength Finder results.  The leadership team answered each of Lencioni's six questions and captured those answers in a concise, actionable way to use them for communication, decision-making, and planning going forward.  These questions are:  Why do we exist?  How do we behave?  What do we do?  How will we succeed?  What is most important now?  Who will do what?

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Outcomes

The client team shared the following outcomes for this workshop:

01  A shared vision and commitment to the leadership team

02  Awareness of individual and team strengths and potential gaps

03  Strategic team alignment for co-created working norms for team cohesion

04  Agreements and commitments for how the team will create, communicate and reinforce clarity with its respective teams

05  A Lencioni-style Playbook for 2021

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